Once your order is processed we will prepare it for shipping within 1-3 business days. Our choice of courier may change without notice should a better rate, timeframe or efficiency are required.
Whilst we ship worldwide, some countries (particularly across Europe) have ever-changing customs laws and regulations. The buyer is responsible for any customs charges that may arise. We ensure that all necessary information and documents are provided to the border authorities during shipping, thus minimising additional expenses or delays.
Return & Replacement Policy
Should your order arrive damaged, please retain ALL PACKAGING, including the outer box/mailing bag, take detailed photos and videos, and contact us via email ASAP. This is very important in order to claim shipping insurance (prepaid) through our courier/mailing agent.
The damaged item needs to be returned to our office for inspection. This will be arranged at our expense.
The Buyer is responsible for carrying out all tasks concerning the claim process, with our guidance - the shipping partners specify and enforce this to be the case. We will provide the details and assist in the process where possible. Your damaged product will be replaced promptly with another.
